The Importance of Operational Excellence

May 20

by Bill Seufert - Principal, Prism Hospitality Group, LLC

When you hear the words “operational excellence” what comes to your mind? Even if you are not familiar with this term, chances are you have assisted in the execution of or have been on the receiving end of operational excellence. Delivering operational excellence is crucial to the success any customer-centric business and is especially important in the hospitality services industry.